Returns, exchanges and refunds

Every return is carefully checked on receipt: unworn item, tags attached. To help you avoid a return, our advisers help you choose your size before you buy, via chat or at contact@imperialgallery-lyon.fr.

How to make a return

An item does not suit you? The size is not right or the colour does not meet your expectations? You have 14 days from receipt of your order to return it to us, by following these 4 simple steps.

Important: a parcel sent back without a return declaration registered in advance on our returns page is systematically refused.

Make my return or exchange request

1. Check that your return is eligible

The item must be new, unworn and unwashed, with its tags and its security seal intact, and returned with its garment bag, pouches and original packaging in perfect condition.

Non-refundable products: products marked as non-returnable at the time of purchase (for example personalised products).

2. Declare your return online

• Open our returns page, with the button above or the returns link at the bottom of every page of the website.
• Enter your order number as shown in your confirmation email (it starts with GAL-), then the email address used for your order.
• Select the item or items concerned and the reason, then choose between a return and an exchange.
• Wait for our approval email before sending the parcel: it gives you the return address.

3. Prepare and send your return

• Put the item back in its original packaging, with its garment bag and pouches.
• Close the parcel carefully.

Shipping options:

• Shipping with the carrier of your choice, with tracking.
• Drop-off directly in store: Imperial Gallery, 38 avenue Maréchal de Saxe, 69006 Lyon.

Return costs are your responsibility: no return label is provided. For valuable items, we recommend insuring your parcel.

4. Refund

Once the parcel has been received and approved, we issue the refund to the original payment method.