Refund policy

We offer a 14-day return policy: you have 14 days from receipt of your item to request a return.

To request a return or an exchange, go to https://www.imperialgallery-lyon.fr/apps/return_prime: enter your order number and email address, then select the item or items concerned. You can also write to us at contact@imperialgallery-lyon.fr.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unwashed, with its labels and its security seal intact (neither cut nor removed). The garment bag, pouches and all original packaging must also be returned in perfect condition. You will be asked for the receipt or proof of purchase. An item returned with a cut or removed seal, or without its original packaging in perfect condition, cannot be refunded.

Once your request has been accepted, send your parcel to the following address:
Imperial Gallery, 38 avenue Maréchal de Saxe, 69006 Lyon, France

Return shipping costs are the customer's responsibility. We do not provide a return shipping label. Items sent back without prior request cannot be accepted.

Order cancellation
As long as your order has not been prepared, you can cancel it directly from your customer account. Once preparation has started, cancellation is no longer possible: the order then falls under the return procedure.

Right of withdrawal
In accordance with European regulations, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason. This right applies to all items, including those bought on promotion or during the sales.

Faulty items or picking errors
Inspect your order as soon as you receive it. If an item is faulty, damaged, or if you have received an item different from the one ordered, contact us immediately at contact@imperialgallery-lyon.fr. We will then cover the return costs and carry out the exchange or refund.

Exchanges
To get another size or colour, the quickest way is to return the item received and place a new order. You can also visit our boutique at 38 avenue Maréchal de Saxe, Lyon 6th arrondissement, where exchanges are immediate and where we carry out alterations.

Refunds
We will let you know as soon as your return has been received and checked. If the refund is approved, it is made to your original payment method within 10 working days. The time it takes to appear on your account then depends on your bank.
If more than 15 working days have passed since your return was approved and you have not been credited, write to us at contact@imperialgallery-lyon.fr.

Any questions?
Write to us at contact@imperialgallery-lyon.fr or come and see us at 38 avenue Maréchal de Saxe, 69006 Lyon, France.

This English version is provided for convenience. In the event of any discrepancy, the French version prevails.