Terms of sale
TERMS AND CONDITIONS OF SALE
This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
These terms govern sales concluded on the website www.imperialgallery-lyon.fr, operated by B6 (IMPERIAL), a simplified joint-stock company (SAS) with share capital of €10,000, registered with the Lyon Trade and Companies Register under number B 932 135 148, whose registered office is at 38 avenue Maréchal de Saxe, 69006 Lyon, France.
Any order placed on the website implies unreserved acceptance of these terms.
ARTICLE 1 — PRODUCTS
The products offered are those shown on the website on the day it is consulted, while stocks last. As our pieces are produced in limited runs, the availability shown may change quickly.
Photographs and descriptions are provided for information and as faithfully as possible. Slight variations in colour may appear depending on the screen and cannot engage our liability.
Should an ordered item prove unavailable after your order has been confirmed, we will inform you as soon as possible and refund the corresponding amount in full.
ARTICLE 2 — PRICES
Prices are shown in euros, including all taxes, excluding delivery costs. Delivery costs are specified before the order is finally confirmed.
We reserve the right to change our prices at any time. Products are invoiced on the basis of the prices in force when the order is placed.
ARTICLE 3 — ORDER
The order becomes final on receipt of payment. A confirmation email summarising the items, the price and the delivery address is sent to you.
We reserve the right to cancel any abnormal order, in particular in the event of a previous dispute with the customer or suspected fraud.
ARTICLE 4 — PAYMENT
Payment is made by bank card (Visa, Mastercard, Cartes Bancaires) or via PayPal. Payment in three or four instalments is offered subject to the conditions of our provider.
Transactions are secure and we never have access to your bank details.
ARTICLE 5 — DELIVERY
Delivery methods, costs and times are detailed in our shipping policy.
The stated delivery times run from dispatch and are given for information only. A delivery delay cannot give rise to cancellation of the sale or to damages, unless it exceeds thirty days from the order.
It is your responsibility to check the condition of the parcel on receipt and to note any reservations with the carrier in the event of damage.
ARTICLE 6 — RIGHT OF WITHDRAWAL
You have fourteen days from receipt of your order to exercise your right of withdrawal, without having to give a reason.
This right applies to all items, including those bought on promotion or during the sales.
Return procedures are detailed in our returns and refunds policy.
Return costs remain the customer's responsibility, except in the case of a faulty item or a picking error on our part.
Items must be returned in their original condition, unworn, unwashed, with labels attached.
ARTICLE 7 — LEGAL GUARANTEES
Independently of any commercial guarantee that may be granted, you benefit from the legal guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code, and from the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
The legal guarantee of conformity may be exercised within two years of delivery of the goods.
To invoke these guarantees, write to us at contact@imperialgallery-lyon.fr.
ARTICLE 8 — LIABILITY
We cannot be held liable for non-performance attributable to the customer, to the unforeseeable and insurmountable act of a third party, or to force majeure.
Inappropriate use of an item, in particular failure to follow the care instructions on the label, excludes any claim.
ARTICLE 9 — PERSONAL DATA
The data collected is necessary to process your order. Its processing is detailed in our privacy policy.
You have the right of access, rectification, erasure and objection, which you can exercise at contact@imperialgallery-lyon.fr.
ARTICLE 10 — INTELLECTUAL PROPERTY
All elements of the website are protected by copyright and trademark law. Any reproduction without prior written authorisation is prohibited.
ARTICLE 11 — COMPLAINTS AND DISPUTES
In the event of a complaint, contact us at contact@imperialgallery-lyon.fr. We undertake to reply as soon as possible and to seek an amicable solution.
In accordance with Articles L. 612-1 et seq. of the French Consumer Code, if your written complaint has not led to a satisfactory solution, you may refer the matter free of charge to the consumer mediator we are affiliated with:
CM2C
49 rue de Ponthieu, 75008 Paris, France
Telephone: +33 1 89 47 00 14
Website: www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
The mediator can only be contacted after a prior written complaint to our customer service, and within one year of that complaint. Mediation is free of charge for the consumer and does not preclude recourse to the courts.
ARTICLE 12 — APPLICABLE LAW
These terms are governed by French law. In the event of a dispute, and failing an amicable resolution, the French courts have jurisdiction.